Digital Marketing
Cape Town
Posted 2 weeks ago

Join Our Team as a Junior Social Media Community Coordinator

As the Junior Social Media Community Coordinator at Bastion & Flowe within the Social Media department, you will be responsible for responding to inquiries, comments, and messages on social media platforms using predefined response sheets. Accuracy is key, as you report and escalate issues promptly to team leaders and the client’s social media team. Collaboration within team meetings, adherence to assigned shifts, and proficient handling of bots and inbox messages through Sprout Social and Meta platforms are vital aspects of this role.

Responsibilities:

  • Respond to inquiries, comments, and messages on social media platforms with precision and attention to detail.
  • Report and escalate issues following predefined protocols to team leaders and the client’s social media team.
  • Participate actively in team meetings, discussing performance, challenges, and strategies.
  • Adhere to assigned shifts, ensuring availability and responsiveness during scheduled times.
  • Master responding to bots and inbox messages through Sprout Social and Meta platforms, becoming proficient in these tools.

Requirements:

  • High school diploma or equivalent (Bachelor’s degree in a related field is advantageous but not mandatory).
  • Excellent written and verbal communication skills.
  • Basic knowledge of social media platforms, especially Facebook and Instagram.
  • Ability to follow predefined response guidelines accurately.
  • Proactive reporting and escalation of issues.
  • Regular attendance at team meetings.
  • A reliable internet connection at home.

Work Conditions:

Hours: Rotating Shift Roster 24/7 (Occasional work from office on A shift)

Training: In-office until completion (approx. 1+ month)

Salary: Includes data allowance for remote work

If you are passionate about social media, possess strong communication skills, and are eager to learn and grow in a dynamic environment, we invite you to apply for this exciting opportunity on our website!

Job Features

Job Category

Full-time

Location

Steenberg Office Park

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