The comprehensive call centre solution with a cost-effective price.
It is fully scalable, whether you’re a modest 5-seater start-up or a fully fledged 1200-seater call centre, with all features and benefits being accessible at both ends of the scale.
BITS provides a fully integrated and complete call centre environment, including dialling, recording, lead management, quality assurance, reporting, mini workforce management and sales capturing modules.
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Key Features
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Hot Lead Connect™ facilitates the transmission of positive response leads in real time, allowing call centres or sales teams to phone the new leads within seconds.
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Bits can be used on its own, or it can integrate with other Bastion & Flowe's next generation products, propelling your business to much higher levels whilst increasing productivity and security, but reducing overall costs.
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All information and processes are centrally managed. Campaigns and user accounts can be updated without the need for users to update their copy of Bits.
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Highly efficient reporting capabilities that give the call centre manager or team leader the necessary insights to make the right decisions when it matters most.
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Campaigns can be customized to allow only certain “types” of agents to contact specific leads.
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Fully compliant with current legislation, & PoPi ready.
