Social media management

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Embrace social-media with confidence

With Bastion & Flowe’s proprietary Content Management protocols (collectively known as the IEMIE framework™), you and your business can enjoy the exceptional opportunities offered by social media, without fear of loosing control or being overwhelmed by the gobbledygook of digital-speak.

Our social media management service presents your content in a highly professional and efficient manner, delivering personalised customer engagements that meet stringent criteria, ultimately giving you the comfort that your message is getting to your customers and followers in a way that amplifies your brand image in the most positive way possible.

Let our expert social-media team create a bespoke social-media strategy that suits your unique goals and businesses personality, where your followers not only endorses your brand but also become ambassadors for your business. 

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Key Features

  • Set-up and configuring of social media profiles

  • Updating of profile as and when the platforms make changes

  • Verifying your profiles and protecting your brand online

  • Management of social brand assets

  • Frequent cover updates to ensure your profile stays fresh

  • Responding to messages and comments within a set SLA

  • Complaint and enquiry forwarding service via email

  • Emergency phone call notification in the unlikely event of a serious incident

  • Removal of abusive and spam comments

  • Blocking of abusive and spam users

  • Community management

  • Configuration of security features such as profanity filters

  • Configuration and maintenance of automated communication rules

  • Creation and management of location services

  • Monitoring and benchmarking of competitor social media activity

  • Detailed audience insights

  • Realtime reporting

  • Central content submission system that allow for any number of approved content contributors

  • Scheduling and posting of content with our sophisticated content management system

  • Multi-tier enabled approval processes

  • Curation of content that drives real engagement

  • Social media community growth strategy consulting services

  • Research and setup of #tags

  • Access to our viral content engine Reach-Gener8or™

  • Removal/closure of rogue and unauthorised accounts and pages

  • Bespoke profile management for multiple locations and international territories

  • Bespoke social media content guide

  • Training on the IEMIE™ framework

  • Monthly review meeting

  • Digital development and coding of custom technologies to plug into your social media strategy to give your brand the edge over competitors