The comprehensive call centre solution with a cost-effective price.
It is fully scalable, whether you’re a modest 5-seater start-up or a fully fledged 1200-seater call centre, with all features and benefits being accessible at both ends of the scale.
BITS provides a fully integrated and complete call centre environment, including dialling, recording, lead management, quality assurance, reporting, mini workforce management and sales capturing modules.
Hot Lead Connect™ facilitates the transmission of positive response leads in real time, allowing call centres or sales teams to phone the new leads within seconds.
Bits can be used on its own, or it can integrate with other Bastion & Flowe's next generation products, propelling your business to much higher levels whilst increasing productivity and security, but reducing overall costs.
All information and processes are centrally managed. Campaigns and user accounts can be updated without the need for users to update their copy of Bits.
Highly efficient reporting capabilities that give the call centre manager or team leader the necessary insights to make the right decisions when it matters most.
Campaigns can be customized to allow only certain “types” of agents to contact specific leads.
Fully compliant with current legislation, & PoPi ready.
Bastion & Flowe
Bastion & Flowe is a technology and innovation-orientated company focussed on providing the most complete end-to-end direct marketing and sales optimisation solution available today.